"You do such a nice job drawing out reflection from the group -- on body language, tone, approach, skills, analysis, etc. while utilizing reflection IN action with some of the role players as well as reflection ON action from the group at large." 

Annette Leonard
Lane County Human Resources
Performance Development & Diversity

I came to the [Coffee with CLASS] meeting with a question in mind (about how to handle my interns), and not only did I come away with knowing what to do next, but also with an understanding of myself and the person at work I am dealing with. Great atmosphere and business comradery. It was a great chance to network and to get to meet you and Michael in person. ~Mikayle Anderson

"I just love watching you present, like yesterday's speech, to see what you craft out of your creative soul. You have an efflorescent spirit that enlivens any situation. I so admire your playful and engaging interaction with the audience while delivering a message. You just shine!!"

Ruth

On behalf of the Oregon State Fiscal Association (OSFA) Board of Directors, we would like to extend our sincere thanks and appreciation for your presentations at the OSFA’s Annual Conference on April 17, 2008.  Your efforts contributed significantly to the outstanding success of the conference.

Your keynote presentation was well received by those attending the conference.  Those participating in your breakout sessions indicated that your presentations will enable them to be more successful in their positions.  We received specific feedback that exemplifies your success for the day.

•    “Just a follow-up to my comments yesterday morning regarding my concerns about a whole day with the keynote speaker.  As it turned out, all of Pamela’s sessions were very worthwhile.

•    “ I was very impressed with all 3 of her sessions.  I normally like to learn about technical areas and specifically chose Pamela’s sessions for ‘people skills’ growth.  She was an excellent choice for the event and I’m glad you selected her.”

Clay Flowers
President
Oregon State Fiscal Association

"I just wanted to let you know how much I enjoyed the group project we did and your great talk. I don't think I've ever described a presentation as "suspenseful" but it was! Great ending! Yes, we need to expect expect expect it. Great job!"

Dive In Designs

Communicate with CLASS Workshop Testimonials call us today at 800.336.8205

"I just wanted to thank you so much for all your encouragement and coaching at the CPAO Crime Prevention Academy.  I survived my presentation….and even felt good about it afterwards.  I received some really good feedback from everyone on things I didn’t even realize I was doing.  I think I was focused too hard on just breathing that I didn’t notice all my nervous quirks! 

I know that the only way to get more comfortable being in front of people…is, well….. to be in front of people.  So, I will try to get out there a little more and practice.

Anyway, it was a very good experience for me.  Thank you for pushing me to do it.  Thank you for encouraging me that I could do it.  And most of all thank you for all the extra time you put into our class.  I really felt as though you wanted us to succeed." 

Andrea Zielinski
Community Outreach/Volunteer Services Coordinator
Douglas County Sheriff's Office

"Pamela is effective in making you think about how you present your ideas, thoughts and how you communicate in all aspects of your life. Truly life changing."

Michael Kemp, Northwest Greenways, LLC

"What a pleasure to get to sit in on a tiny slice of your training today.  Thank you for making that opportunity available.  I appreciated getting to see you in action and now have first hand information for folks about your training style.  I was only sorry I couldn't stay longer.

You may have seen me taking notes while I was there.  Just to be transparent -- I was jotting down some of my thoughts while you were facilitating.  Here are some of the details I noticed:

• I so appreciate the fact that you use people's first names -- a personal touch that makes training more effective.
• You do such a nice job drawing out reflection from the group -- on body language, tone, approach, skills, analysis, etc. while utilizing reflection IN action with some of the role players as well as reflection ON action from the group at large.
• It's evident that people are engaged in this training, from the questions they're asking and the fact that they are volunteering for role plays to the laughter and sharing around the room.  You've obviously made this a safe and interesting learning environment.
• Your pace is fast enough to keep people's attention but not so fast that you seem to be rushing through the material.  I'm guessing that you have accurately pegged how long these trainings take to allow enough time for questions, reflections, spontaneous learning moments, etc."

Annette Leonard
Lane County Human Resources
Performance Development & Diversity

"Pamela's teaching on communication has been life changing for me professionally. 
After taking Pamela's seminar on communication I was able to communicate and connect with my clients with much greater ease. By learning my communication strengths and weaknesses I was able to clearly see what was working and what was not. By simply tweaking my communication I was able to change how I was being perceived. 
I was finally able to approach a potential contact, connect with them immediately and subsequently, book them for a consultation. Thank You again,"

Kathryn Gaines, Bella Concepts

"Recently my company had the opportunity to attend Pamela Cournoyer's Management Series Workshop.  Pamela truly understands people, her ability to understand a persons communication style and then teach a diverse group of people how to interact with others is amazing.  I am better able to communicate with my employees, clients, vendors and even my own family. Our business and personal relationships have been greatly enhanced by Pamela's workshops.  I strongly urge anyone who interacts with people to attend this class."

A2Z Computers

Mostly, I  just wanted to thank you again.  I felt privileged when we  first met at PMI, and continue to support that impression after  this  week.  You are a dynamic and life giving person, and the  gifts you give others are well received.  Thank you for  impacting my life."

Joe  Brewer, US Air Force

"Pamela's workshops have provided me with the "missing links" as it pertains to working with others.  I've learned how very important and necessary each behavior style is to make the world turn - and that not one is better or more right than the next.  Her workshops have given me more confidence when working with other people as now I better understand what makes them "tick".  I better understand all the aspects of my own style and how those aspects relate to the other behavior
styles.  I'm now able to approach difficult situations, such as a conflict, with a workable plan in place instead of fear.  What a HUGE help this has been!  Instead of getting hung-up on any problems that may arise, I can step back, access the behavior styles involved, and move toward a workable solution, honoring both myself and the others involved at the same time.  The ramifications of this to my business has been extremely rewarding.

For me personally, the best part was learning that I really am OK, and my qualities are as much needed to make the world work as everyone else's."

Tammy Everall, Everall Design

"...since then I've had a couple of other opportunities to train, and I think of your advice and example every time!"

Kathy Hyde, Executive Director
Utah Commission on Volunteers

Communicate with CLASS Facilitation Testimonials, call us today at 800.336.8205

"I just wanted to say 'thank you' for having us LAVA folks over to your lovely office.  You do SUCH an excellent job at running those types of meetings and helping keep everyone focused."

Shirley Kirkpatrick
OASIS Volunteer Program Manager

"Pamela's work with our management team helped us get on track and come up with a structure that worked for us.  She also helped us have quality personal interactions, and all of these changes have had a lasting impact."

Heidi Schultz, RN  Riverstone Clinic Manager, Lane County

"Pamela brought positive energy and focus to our organization at a critical time of transition. She has a wonderful collaborative approach that encouraged us to define the outcome and identify the steps that would move us toward our goals."

With appreciation,
Kelli, Options

"I recently worked with Pamela Cournoyer who partnered with me to implement a multi-unit, complex intervention that addressed long-standing problems.  Using a diagnostic approach that looked system-wide, we were able to identify core issues and long-term solutions.  Throughout this process, Pamela demonstrated exceptional interpersonal skills; an uncanny ability to read people and adapt to the needs of different participants.  She is skilled in designing facilitations that maximize impact with a flow in delivery that assures consistency and effective transfer of learning.  In managing conflict, she builds partnerships that address the issues and move beyond them to seek understanding."

Pam M.K. Farmer, Ph.D., Lane Community College

"Now I understand just exactly what you do AND how well it is done by you.  Thanks so much for all that you've done for me in this endeavor.  You are a true professional and you helped to make the atmosphere in that room that we occupied as 'get things done' but with grace, love and an attitude that speaks for itself."

Judy Weiss, Thurston Christian Church

Communicate with CLASS Coaching Testimonials, call us today at 800.336.8205

"Pamela is a professional coach, trainer and mentor to me and many others. She is a superior communications specialist who transforms organizations and interpersonal exchanges one conversation at a time.  We will be utilizing her skills and methodologies here at Innovative Air to assist in going from good to great over the next 12 months.  Her leadership skills are absolutely incredible.  Communication is the process of life that if we fail at on an ongoing basis will keep us from maximizing our fullest potential."

Mark Molina, Innovative Air

"Before Communicate with CLASS I felt really lost.  I was beginning to question my own sanity.   I was having so much trouble making decisions and wondering if I was ever doing the right thing.   I took the DiSC profile, and Pamela was able to validate my feelings.  No longer did I have to feel trapped by own emotions, she helped me to embrace my individuality again."

Catherine Reid

"For the past few months I have had the distinct pleasure of working with Pamela Cournoyer as a Coaching client.  Pamela has shown me a new way of looking at obstacles in my life and by applying her techniques I have overcome years of fear and discontent.  Pamela has always been there to follow up and encourage me as my life takes on new meaning and I am able to explore opportunities in my life that I had never thought possible."

Bob Rice - Eugene, OR

"I enjoyed our chat, too. You're really easy to talk to. But I guess that's what makes you good at your job, right? ; )"

Ruth

"Thank you for pushing me to do it. (present in public)  Thank you for encouraging me that I could do it.  And most of all thank you for all the extra time you put into our class.  I really felt as though you wanted us to succeed." 
Andrea Zielinski, Community Outreach/Volunteer Services Coordinator
Douglas County Sheriff's Office

"Recently my company had the opportunity to attend Pamela Cournoyer's Management Series Workshop.  Pamela truly understands people, her ability to understand a persons communication style and then teach a diverse group of people how to interact with others is amazing.  I am better able to communicate with my employees, clients, vendors and even my own family. Our business and personal relationships have been greatly enhanced by Pamela's workshops.  I strongly urge anyone who interacts with people to attend this class."

A2Z Computers

You're really easy to talk to. But I guess that's what makes you good at your job, right? ; )" HuckFinn Creative

Bereniece Jones, Cascadia Concert Opera

"Her workshops have given me more confidence when working with other people as now I better understand what makes them "tick".  I better understand all the aspects of my own style and how those aspects relate to the other behavior styles.  I'm now able to approach difficult situations, such as a conflict, with a workable plan in place instead of fear.  What a HUGE help this has been!"                  Tammy Everall, Everall Design

"Pamela is a professional coach, trainer and mentor to me and many others. She is a superior communications specialist who transforms organizations and interpersonal exchanges one conversation at a time.  ... Her leadership skills are absolutely incredible."
Mark Molina,

"Pamela's teaching on communication has been life changing for me professionally.  After taking Pamela's seminar... I was able to communicate and connect with my clients with much greater ease. By learning my communication strengths and weaknesses I could clearly see what was working and what was not. By simply tweaking... I was able to change how I was being perceived. 
I was finally able to approach a potential contact, connect with them immediately and subsequently, book them for a consultation. Thank You again,"
~Kathryn Gaines, CEO Systems

"Fun, innovative, a very strong presentation."  "Wonderful" "Great communication skills" "She was a great presenter" "Great, educational, and fun!" "Very informative and useful- presented in an engaging way" "Useful info, easy to understand, easy to enact" "I loved the energy! Examples/slides/handouts etc/all great!"  "She is great and very down to earth!" 
2009 PMI Conference attendee's

"For the past few months I have had the distinct pleasure of working with Pamela Cournoyer as a Coaching client.  Pamela has shown me a new way of looking at obstacles in my life and by applying her techniques I have overcome years of fear and discontent.  Pamela has always been there to follow up and encourage me as my life takes on new meaning and I am able to explore opportunities in my life that I had never thought possible."
Bob Rice - Eugene, OR

"...since then I've had a couple of other opportunities to train, and I think of your advice and example every time!"
Kathy Hyde, Executive Director
Utah Commission on Volunteers

"I just wanted to thank you so much for all your encouragement and coaching at the CPAO Crime Prevention Academy.  I survived my presentation….and even felt good about it afterwards.  I received some really good feedback from everyone on things I didn’t even realize I was doing... it was a very good experience for me."

Andrea Zielinski, Community Outreach/Volunteer Services Coordinator
Douglas County Sheriff's Office

"Your presentation today was awesome! Very engaging for everyone, and gave us all something to think about. You are
a star! ...Rock on!"
Sheila Craven

"I so appreciate the fact that you use people's first names -- a personal touch that makes training more effective."

Annette Leonard, Lane County Human Resources, Performance Development & Diversity

"Now I understand just exactly what you do AND how well it is done by you.  Thanks so much for all that you've done for me in this endeavor.  You are a true professional and you helped to make the atmosphere in that room that we occupied as 'get things done' but with grace, love and an attitude that speaks for itself." 
Judy Weiss, Thurston Christian Church

"Instead of getting hung-up on any problems that may arise, I can step back, access the behavior styles involved, and move toward a workable solution, honoring both myself and the others involved at the same time.  The ramifications of this to my business has been extremely rewarding. For me personally, the best part was learning that I really am OK, and my qualities are as much needed to make the world work as everyone else's." 
Tammy Everall, Everall Design

“I was very impressed with all 3 of her sessions.  I normally like to learn about technical areas and specifically chose Pamela’s sessions for ‘people skills’ growth.  She was an excellent choice for the event and I’m glad you selected her.”  OSFA Conference

"I am so anxious to continue to  exercise my new found tools.  Thank you for giving of  yourself and teaching us the wisdom of your experience and the  program you work with.  In many instances in my career I have been blessed to attend seminars that are designed to teach you one thing or the other about behavior modifications, etc.  This  one contained the most useful information for me, and I trust I  can serve my organization better as an Eagle, and learn to better  communicate  with the individuals I work with.
... You are a dynamic and life giving person, and the  gifts you give others are well received.  Thank you for  impacting my life." Joe  Brewer, US Air Force

"Your session was rated one of the highest!  Congratulations. On behalf of PMI-Portland and the 2009 Conference Committee, thank you..."
Connie Plowman, Project Manager, 2009 Conference, PMI-Portland Chapter

"I just wanted to say 'thank you' for having us LAVA folks over to your lovely office.  You do SUCH an excellent job at running those types of meetings and helping keep everyone focused.
Shirley Kirkpatrick, OASIS Volunteer Program Manager

"Great!: A one hour session of beneficial...delivered the recognition, approaches and the "stop-take a real look" that are so often buried and re-buried due to overwhelming "busyness" of the day. Back to the basic(s) is soooooo refreshing! Thanks P & M."  Regan Mulvihill

"It's evident that people are engaged in this training, from the questions they're asking and the fact that they are volunteering for role plays to the laughter and sharing around the room.  You've obviously made this a safe and interesting learning environment."

Annette Leonard
Lane County Human Resources
Performance Development & Diversity

"Before Communicate with CLASS I felt really lost.  I was beginning to question my own sanity.   I was having so much trouble making decisions and wondering if I was ever doing the right thing.   I took the DiSC profile, and Pamela was able to validate my feelings.  No longer did I have to feel trapped by own emotions, she helped me to embrace my individuality again."

Catherine Reid

"I just read your article on the Extravaganza email.  I loved your "tips" part.  You know those are all things that we know, but I think that we forget them or just think that people don't pay attention much if we're scanning the room or checking our phones. I'm definitely going to try some of these tips and focus more on the other person." 
Serena Paredes, Account Executive, Staffing Partners, LLC

"Pamela is effective in making you think about how you present your ideas, thoughts and how you communicate in all aspects of your life. Truly life changing."

Michael Kemp, Northwest Greenways, LLC

"I recently worked with Pamela Cournoyer who partnered with me to implement a multi-unit, complex intervention that addressed long-standing problems.  Using a diagnostic approach that looked system-wide, we were able to identify core issues and long-term solutions.  Throughout this process, Pamela demonstrated exceptional interpersonal skills; an uncanny ability to read people and adapt to the needs of different participants.  She is skilled in designing facilitations that maximize impact with a flow in delivery that assures consistency and effective transfer of learning.  In managing conflict, she builds partnerships that address the issues and move beyond them to seek understanding."        Pam M.K. Farmer, Ph.D., University of Oregon

"I don't think I've ever described a presentation as "suspenseful" but it was! Great ending! Yes, we need to expect expect expect it. Great job!"
Dive In Designs

On behalf of the Oregon State Fiscal Association (OSFA) Board of Directors, we would like to extend our sincere thanks and appreciation for your keynote and presentations at the OSFA’s Annual Conference.

Clay Flowers, President, Oregon State Fiscal Association

"Your pace is fast enough to keep people's attention but not so fast that you seem to be rushing through the material.  I'm guessing that you have accurately pegged how long these trainings take to allow enough time for questions, reflections, spontaneous learning moments, etc."

Annette Leonard
Lane County Human Resources
Performance Development & Diversity

"Pamela brought positive energy and focus to our organization at a critical time of transition. She has a wonderful collaborative approach that encouraged us to define the outcome and identify the steps that would move us toward our goals." 
With appreciation, Kelli, Options

"Pamela's work with our management team helped us get on track and come up with a structure that worked for us.  She also helped us have quality personal interactions, and all of these changes have had a lasting impact."

Heidi Schultz, RN  Riverstone Clinic Manager, Lane County